835bd Privacy Policy

This Privacy Policy ("Policy") describes how 835bd ("we", "us", "our") collects, uses, stores, and shares personal information when you access or use the 835bd website at 835bd.bet, including all associated services such as sports betting, casino games, payment processing, customer support, and promotional communications (collectively, the "Platform").

This Policy applies to:

• All registered players who hold an active or previously active 835bd account;
• Visitors who browse the 835bd website without registering;
• Individuals who contact 835bd via email, live chat, or any other support channel;
• Any person whose personal data is processed in connection with the operation of the 835bd Platform.

835bd is committed to handling your personal data with care, transparency, and respect. This Policy is written in plain English so that players based in Bangladesh and elsewhere can clearly understand their rights and our obligations. Where technical or legal terminology is necessary, we have aimed to explain it in accessible terms.

This Privacy Policy should be read alongside the 835bd Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform. In the event of any conflict between this Policy and another document, this Privacy Policy governs with respect to data protection matters.

We may update this Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The "Effective Date" at the top of this document indicates when the current version came into force. We encourage you to review this page regularly. Continued use of the Platform after any update constitutes acceptance of the revised Policy.

835bd collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your device and browsing activity, and — where necessary — from third-party verification providers. The categories of personal data we collect are described below.

2.1 Information you provide directly

• Registration data: Full legal name, date of birth, email address, mobile phone number, and chosen password when you create a 835bd account;
• Identity verification documents: National ID card, passport, or driving licence (including the number, expiry date, and a photograph or scan) submitted for Know Your Customer (KYC) purposes;
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), card details (Visa, Mastercard — stored in tokenised form only), and bank account details used for deposits and withdrawals;
• Communication data: Messages, chat logs, emails, and any other correspondence you send to 835bd customer support;
• Responsible gaming preferences: Self-exclusion requests, deposit limit settings, session time limits, and cooling-off period requests submitted via the Platform or to support.

2.2 Information collected automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers;
• Usage data: Pages visited, features used, time spent on the Platform, games played, bets placed, betting history, and session timestamps;
• Location data: Approximate geographic location derived from your IP address (country and city level); precise GPS location is not collected;
• Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in Section 5 of this Policy.

2.3 Information from third parties

• Identity verification providers: Results from third-party KYC and age verification services used to confirm your identity and age;
• Payment processors: Transaction confirmation and fraud screening data from payment providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard;
• Fraud and risk screening: Data from fraud detection partners used to identify and prevent account abuse, money laundering, or prohibited activity.

835bd processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use your data, together with the legal basis on which each processing activity rests.

Marketing communications: 835bd may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal offers (such as BPL season promotions or Eid bonus campaigns), and other 835bd news. These communications are sent only where you have given explicit consent at registration or subsequently opted in. You may withdraw consent and unsubscribe from marketing communications at any time by contacting [email protected] or using the unsubscribe mechanism in any promotional email. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect your ability to use the Platform.

Automated decision-making: 835bd uses automated systems to perform certain functions including fraud scoring, responsible gaming risk assessment, and promotional eligibility checks. Where an automated decision has a significant effect on your account (for example, an account suspension triggered by a fraud alert), you have the right to request human review of that decision by contacting our support team.

835bd does not sell or rent your personal data to third parties. We share personal data only in the limited circumstances described below, and only with parties who are required to handle that data in accordance with appropriate data protection standards.

4.1 Service providers and technology partners

We share data with trusted third-party service providers who support the operation of the 835bd Platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and associated banking partners — to process deposits, withdrawals, and fraud checks;
• Identity verification providers: KYC and age verification partners used to confirm player identity and comply with anti-money laundering (AML) obligations;
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game studios — limited game session and technical data is shared to deliver game content and maintain RNG integrity;
• Cloud hosting and infrastructure: Servers and cloud infrastructure providers used to host and operate the 835bd Platform securely;
• Customer support tools: Live chat and ticketing platforms used to manage support communications;
• Analytics providers: Anonymised or pseudonymised usage data shared with analytics services to improve Platform performance.

All service providers engaged by 835bd are subject to contractual obligations requiring them to protect your personal data and to use it only for the specific purpose for which it was shared.

4.2 Legal and regulatory disclosures

835bd may disclose personal data to governmental authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to do so, or where we reasonably believe disclosure is necessary to:

• Comply with applicable anti-money laundering (AML) or counter-terrorism financing (CTF) regulations;
• Respond to a valid legal process (court order, subpoena, or regulatory demand);
• Protect the rights, property, or safety of 835bd, our players, or the public;
• Investigate, detect, or prevent fraud, prohibited conduct, or illegal activity.

4.3 Business transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 835bd's business assets, personal data held by 835bd may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material changes to this Privacy Policy that arise from it.

835bd uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. A cookie is a small text file placed on your device by a website when you visit it. Cookies serve a range of functions from essential session management to analytics and personalisation.

The categories of cookies used on the 835bd Platform are as follows:

Managing your cookie preferences: You may control or disable cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a notification when a new cookie is set. Please note that disabling essential cookies will impair your ability to log in to and use the 835bd Platform. Instructions for managing cookies in common browsers are available in their respective help centres.

Do Not Track: Some browsers transmit "Do Not Track" (DNT) signals to websites. 835bd currently does not alter its data collection practices in response to DNT signals, as there is no universally accepted standard for responding to them. We will update this position if an industry-wide standard is established.

Security measures: 835bd implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 835bd servers;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Role-based access controls ensuring that 835bd staff can only access personal data relevant to their specific job function;
• Regular security audits, vulnerability assessments, and penetration testing of the Platform;
• Two-factor authentication (2FA) available to all players and mandatory for internal staff accessing production systems;
• Secure, access-logged data centres with physical and network perimeter security.

While 835bd takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 835bd will notify affected players and relevant authorities in accordance with applicable legal requirements.

Data retention: 835bd retains personal data for the following periods, after which data is securely deleted or fully anonymised:

• Active account data: Retained for the full duration of your account's active status and for a period of five (5) years following account closure, to meet AML, KYC, and legal compliance obligations;
• Transaction and payment records: Retained for seven (7) years following each transaction in accordance with financial recordkeeping requirements;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Marketing consent records: Retained for the duration of your consent and for three (3) years after consent is withdrawn, to demonstrate compliance;
• Cookie and analytics data: Anonymised or deleted within thirteen (13) months of collection.

If you request deletion of your personal data and there is no legal obligation requiring us to retain it, 835bd will process your deletion request within 30 days of receipt and confirm in writing when the deletion has been completed.

835bd respects your rights over your own personal data. As a player on the 835bd Platform, you have the following rights with respect to the personal data we hold about you:

• Right of access: You have the right to request a copy of the personal data 835bd holds about you. We will provide this in a structured, commonly used format within 30 days of your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Certain data (such as your registered name or date of birth) may require supporting documentation before it can be amended.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to legal retention obligations — for example, transaction records required for AML compliance cannot be deleted on request.
• Right to restrict processing: You may request that 835bd restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed or where you have contested the lawfulness of processing.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request that your personal data be provided to you (or to another controller of your choosing) in a machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where it is based on 835bd's legitimate interests, including profiling for fraud prevention or responsible gaming purposes. 835bd will honour such requests unless there are compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where 835bd processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.
• Rights related to automated decision-making: If a fully automated decision is made about you that has a significant effect on your account, you have the right to request human review of that decision.

To exercise any of the rights listed above, please contact the 835bd data privacy team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and respond in full within 30 calendar days. We may need to verify your identity before processing certain requests to protect the security of your account.

Contact us about privacy: If you have any questions, concerns, or complaints about how 835bd handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact the 835bd privacy team. Our customer support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays.

Support contact: [email protected]

When submitting a privacy-related enquiry, please include your registered email address, a clear description of your request or concern, and any relevant reference numbers. We aim to acknowledge all privacy enquiries within 5 business days (BST, UTC+6) and to resolve them within 30 calendar days.

Policy updates: 835bd reviews this Privacy Policy at least annually and whenever there are material changes to our data processing practices, technology stack, or applicable legal obligations. When we make significant changes, we will update the "Effective Date" at the top of this document and, where appropriate, notify registered players via email or in-platform notification. Minor clarifications and formatting updates that do not affect the substance of the Policy will be made without separate notification.

Links to other sites: The 835bd Platform may contain references to third-party services such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) or payment partners (bKash, Nagad, Rocket, Upay). This Privacy Policy applies only to the 835bd Platform. We encourage you to review the privacy policies of any third-party services you access in connection with your use of 835bd.

Language: This Privacy Policy is written in English. In the event of any ambiguity arising from a translation, the English text shall prevail.