Responsible Gaming at 835bd

835bd was built on a simple conviction: gambling should be fun. Whether you are following the Bangladesh Tigers through a BPL season, spinning the reels on your favourite slot, or playing a hand of live blackjack, the experience at 835bd is designed to be entertaining, fair, and firmly within your control.

We recognise, however, that for a small number of players gambling can become problematic. Problem gambling is a recognised behavioural condition that can affect anyone, regardless of income, education, or background. It causes real harm — financial difficulty, strained relationships, and poor mental health — and 835bd takes that seriously.

Our responsible gaming programme is not a box-ticking exercise. It is a genuine operational commitment reflected in the tools we build, the training our support staff receive, the technology we deploy to detect at-risk behaviour, and the relationships we maintain with independent support organisations. Every player on the 835bd platform has free, unlimited access to all responsible gaming tools at all times.

835bd will never encourage players to chase losses, never market in a way that targets vulnerable individuals, and never make it harder than it needs to be to set limits, take a break, or close an account. If you feel our responsible gaming standards have fallen short in any way, please contact us directly at [email protected] so we can address it.

All services on the 835bd platform — including sports betting, casino games, live dealer tables, crash games, and slots — are available exclusively to individuals who are 18 years of age or older. This is a firm requirement, not a guideline. Underage gambling causes harm and 835bd has zero tolerance for it.

Age verification process: Every player must complete identity verification (KYC) before making a first withdrawal. This process requires the submission of a government-issued identity document — such as a National ID card or passport — to confirm both identity and age. Accounts that cannot be age-verified will be suspended pending the submission of valid documentation, and any funds held in unverified accounts that are subsequently found to belong to underage individuals will be returned to the depositing payment method.

Protecting minors: 835bd strongly encourages parents and guardians to use parental control software to prevent minors from accessing gambling websites. Tools such as filtering software installed on shared household devices can provide an additional layer of protection. If you suspect a minor has registered on 835bd using false information, please contact us immediately at [email protected].

Self-exclusion is the most powerful responsible gaming tool available on 835bd. It allows you to voluntarily block yourself from accessing your account for a defined period, or permanently. Once a self-exclusion is in place, it cannot be reversed before the exclusion period ends — this deliberate feature protects you from impulsive decisions during a period when you have identified that gambling is causing harm.

Available exclusion periods:

• Short-term exclusion: 30 days
• Medium-term exclusion: 3 months or 6 months
• Long-term exclusion: 1 year or 5 years
• Permanent exclusion: Indefinite — account permanently closed

How to activate self-exclusion: Contact the 835bd support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and the exclusion period you are requesting. Our team will acknowledge your request within one hour and process it within the same session. You will receive a written confirmation once the exclusion is active.

What happens during self-exclusion:

• Access to your 835bd account is suspended — you will not be able to log in;
• All pending bets placed before the exclusion took effect will be settled normally;
• Any balance remaining in your account at the time of exclusion can be withdrawn — contact support to request this;
• All marketing and promotional communications from 835bd will be stopped immediately;
• Winnings generated during an active self-exclusion (should a technical bypass occur) will not be paid — if you believe a breach has occurred, report it to support immediately.

Deposit limits are one of the most effective ways to maintain control of your gambling spending. 835bd allows you to set limits at three time-frame levels: daily, weekly, and monthly. Limits apply to the total amount you can deposit into your 835bd account within each period, regardless of the payment method used — bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

Changing your limits: You may reduce your deposit limit at any time and the change takes effect immediately. Increasing a limit or removing a limit entirely requires a mandatory 7-day waiting period before the change becomes effective. This asymmetry is intentional — it makes it easy to protect yourself but gives you time to reflect before expanding your spending capacity.

How to set or change limits: Contact the 835bd support team at [email protected] or use the responsible gaming settings within your account dashboard. All limit changes are logged and confirmed in writing.

835bd offers two complementary time-based responsible gaming tools: account-level time-outs and in-session time controls. Together, these tools help you structure your gambling activity in a way that remains healthy and intentional.

Account time-outs: A time-out temporarily suspends your 835bd account for a fixed period. Unlike self-exclusion, a time-out is designed for players who want a short break — a chance to reset without permanently closing or long-term excluding their account. Available time-out periods are:

• 24 hours
• 7 days
• 30 days

During a time-out, you cannot log in, deposit, place bets, or access casino games. Any open bets at the time the time-out takes effect will be settled normally, and any account balance can be withdrawn by contacting support. Marketing communications are paused for the duration of the time-out.

Session time limits: You may set a maximum session duration — for example, 60 minutes per session. When your session limit is approaching, 835bd will display an in-platform notification. When the limit is reached, you have the option to end the session immediately or continue (with confirmation). Enabling automatic logout at session limit removes the option to continue, providing a firmer control.

Reality check intervals: Set a reminder interval (e.g., every 30 minutes) during which a pop-up summarises your session duration and net wagering activity. This feature helps counteract the immersive nature of casino and crash games, where it is easy to lose track of time and spending.

To activate any of these session tools, contact support at [email protected] or access your account settings. All changes are confirmed in writing and take effect within one hour of your request.

Problem gambling — sometimes called gambling disorder — develops gradually and is often difficult to recognise from the inside. The following warning signs are widely recognised by mental health professionals and gambling support organisations. If you identify with several of these signs, it may be time to speak to someone and use the tools available to you on 835bd.

For family members and friends: Problem gambling affects not just the individual player but everyone close to them. If someone you care about shows signs of problem gambling, you can contact the 835bd support team on their behalf — we can provide guidance on available tools and next steps even if the account holder has not yet reached out themselves. Independent organisations such as Gamblers Anonymous also offer dedicated support groups for families and loved ones of problem gamblers.

Financial counselling: If gambling has created financial difficulties, speaking to a financial counsellor at your bank — including institutions such as Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank — can help you create a plan to stabilise your situation. Many banks in Bangladesh offer free or low-cost financial counselling services.